You saw the ad, and now you want to know whether MemoGenesis is legit before you hand over a card. MemoGenesis is a named online seller at memogenesis.com, with a checkout, written shipping, cancellation and refund terms, and a support email and phone line. The open question is whether its memory claims hold up, and the terms below decide how much money you put at risk while you find out.
Is MemoGenesis a scam?
Calling a seller a scam takes a finding from a regulator or a court, and nothing in this article makes that claim about MemoGenesis. What you can check is the seller’s own paperwork, which is where most of the money risk sits: a 60-day refund window that the seller’s pages start from two different dates, a 24-hour cancellation window, return shipping you pay for, and a 6-bottle offer with conditions. Read those terms before you order, not after.
What is MemoGenesis, and who sells it?
MemoGenesis is sold through memogenesis.com. The seller’s pages describe a product shipped in bottles, a 6-bottle promotional package, UPS as the primary delivery carrier, and returns sent back by USPS. The terms say you are contracting with “MemoGenesis,” but several sections refer to “Daily Health” instead, so check the seller name on your order confirmation and your card statement.
The memory benefits come from the ad and sales video you saw. Copy the exact wording of the claim, then compare it with the product page at checkout. The terms also say MemoGenesis does not control third-party offers on the internet apart from its own products. If your ad came from another site, make sure your order is on memogenesis.com.
Does memory supplement research show it works?
UCLA Health’s memory supplement article says a few small studies found a tenuous connection between some memory-related ingredients and memory benefits, and that larger, more rigorous research into whether memory supplements help has been inconclusive. The same article lists the measures it calls proven to promote memory: regular physical activity, optimal nutrition, adequate sleep and robust social connections. It describes a supplement as an add-on to a healthy lifestyle, not a replacement for those habits.
Check the label on the bottle or the product page for the exact ingredients. If you see lion’s mane or bacopa, our research library summarizes the human studies on each: Lion’s Mane Mushroom Benefits and Bacopa Monnieri Benefits.
For the wider picture on memory products, read our Memory and Brain Health guide. If you are comparing another brain product, our cognistrong reviews cover its price, side effects and refund terms.
What are the side effects and interactions?
UCLA Health says supplements can cause side effects and can interact with medicines. These are its examples. They are not a list of what MemoGenesis contains.
| Issue | What UCLA Health says |
|---|---|
| Common side effects | “Some supplements can cause side effects, such as stomach upset, headache or nausea.” |
| St. John’s wort | It “can speed the breakdown of heart medications, antidepressants and birth control pills, which renders them less effective.” |
| Vitamin K | It “can interfere with the effects of warfarin, a blood thinner used to prevent blood clots.” |
UCLA Health says that when someone wants to start a supplement, it is always wise to first check in with a doctor. If you take prescription medicine, bring the label’s ingredient list to your doctor or pharmacist before you start.
How much does MemoGenesis cost?
Prices and bundles change, so check today’s price directly with the company before you enter a card. The seller’s Terms of Use Agreement describes a 6-bottle promotional offer, and its conditions matter for what you actually receive:
- Only three bottles ship first, with a printed insert that carries a QR code.
- To request the other three, you scan the code and submit information that may include your full name, email address and order number.
- The request must be made within 60 days of the original purchase date. Requests after that may be denied at the company’s sole discretion.
- If you miss the steps or the window, the remaining bottles may be forfeited without a refund.
Check at checkout whether you are buying one order or agreeing to a recurring shipment. The refund page says the company looks forward to “reordering when you need more,” so ask support in writing whether any reorder ships automatically. Recurring renewals are the pattern the FTC described in a 2017 case against internet marketers, where “risk-free” trials led to renewals that continued unless cancelled within a short time. A 2017 FTC settlement summary explains that case.
How do MemoGenesis refunds and cancellations work?
| Topic | What the seller’s pages say | Where it appears |
|---|---|---|
| Cancelling an order | Customers who contact the company within 24 hours of purchase can cancel. After 24 hours, or once an order is processed or shipped, it cannot be cancelled. | Shipping policy, Cancel Order |
| Refund window | A 60-day period from the date your order is shipped. The shipping policy’s Returns section instead says bottles must arrive at the fulfillment center within 60 days of the original order or purchase date. Use the earlier date and get the window confirmed by support in writing. | Refund & Returns Policy |
| Refund steps | The page describes a three-step process. The first step is to confirm you are still within the 60-day guarantee period from the shipping date. | Refund & Returns Policy |
| Refund timing | “typically takes 5-10 business days to appear on your financial statement” | Refund & Returns Policy |
| Refund timing (conflict) | “may take up to 3-5 business days to show in your statement” | Shipping policy, Delivery of Items |
| Refused package | The shipping and handling fee is charged to your payment method and subtracted from any refund. A refund is not started until the product is received and reviewed. | Shipping policy, Refused, Lost, Stolen or Delay |
| Tracking says delivered, you say not | “MemoGenesis does not offer refunds if the item is claimed to not have been delivered.” | Shipping policy, Delivery of Items |
| Returns | Ship by USPS with a tracking number. Failure to include one can delay review. The page lists the return address; it is not repeated here. | Shipping policy |
| Shipping costs | “Shipping costs is for your own account.” | Shipping policy |
| Support | support@memogenesis.com, order status line (323) 410-9349. The company says a customer service agent replies within 48 hours. | Contact |
The refund page and the shipping policy give different timing for when money shows on your statement. Ask support which one applies to you, and whether shipping fees come back with a refund.
How do I check a doctor or celebrity named in an ad?
Ads like this often use famous names and faces. ABC News reported that celebrities’ names and pictures were being printed in these ads without their permission, and that a celebrity claim in an ad does not mean the celebrity really endorses the product. Whether anyone named in your ad is connected to MemoGenesis is something to check yourself, not something to assume from the ad.
Search the person’s name together with “MemoGenesis.” Carefull’s celebrity-endorsement guide suggests searching the name and product together, since that often turns up reports when a name is used without permission. Check the person’s own website or verified accounts for any mention. On Instagram, open the post or profile, tap the three dots in the top right corner and choose Report. Facebook has a way to report imposter accounts selling celebrity-endorsed products.
How do I check the seller before I pay?
- Confirm the address bar says memogenesis.com before you enter a card.
- Search “MemoGenesis” with the words “reviews,” “scam” or “complaint,” and check BBB.org, as Carefull suggests for any company.
- Confirm the seller name in the terms and on your receipt, since the terms also say “Daily Health.”
- Be wary of news-style pages. In a 2017 FTC case, the agency alleged marketers used websites designed to look like legitimate news reports or magazine articles about a product.
What should I do if I already paid?
- Cancel if it has not shipped. The shipping policy says cancellation is possible only if you contact the company within 24 hours of purchase. Email support@memogenesis.com with your order number, name and email anyway, and keep the reply.
- Refuse or return it if it shipped. The seller’s pages start the 60-day window from the ship date in one place and the purchase date in another, so count from the purchase date, make sure the return arrives (not just ships) within that time, and confirm with support first. Refuse the package and notify the company with the date; the shipping and handling fee is subtracted from your refund in that case. Or return it by USPS with a tracking number. You pay return shipping and must send back all bottles, or you get only a partial refund.
- Dispute the charge if you were billed in error. Call the number on the back of your card and ask for the charge to be reversed. The Better Business Bureau calls this a chargeback. Carefull notes you have the right, under the Fair Credit Billing Act, to dispute charges for items you paid for but did not receive, or that arrived damaged.
- Report it. File at ReportFraud.ftc.gov. The FTC does not reply to each report, but it uses them to investigate, and if a case produces money, it tries to contact people who reported. Georgia’s consumer guide lists the same FTC form among its reporting steps. To report an ad itself, the BBB accepts reports at bbb.org/adtruth.
Before you order
- Screenshot the ad’s memory claim and the checkout page, with the price and the bundle you chose.
- Email support@memogenesis.com and ask: the legal seller name, whether any reorder ships automatically, whether shipping is refunded, and which study supports the memory claim in the ad.
- Check the label for the exact ingredients and compare them with UCLA Health’s examples above.
- Write down two dates: the seller’s Refund & Returns Policy runs the 60-day refund window from the ship date, while its shipping policy runs it from the purchase date, so count from the purchase date to be safe. The 6-bottle request also runs from the purchase date.
Your next step is one email. Send support the four questions above before you enter a card, and keep the reply with your screenshots.
By NHINWatch.com Investigations Desk